1) Define Your Business and Vision
Defining your vision is important. It
will become the driving force of your business. Here are questions that will
help you clarify your vision:
Who is the customer?
What business are you in?
What do you sell (product/service)?
What is your plan for growth?
What is your primary competitive
advantage?
2) Write down Your Goals
Create a list of goals with a brief
description of action items. If your business is a start up, you will want to
put more effort into your short-term goals. Often a new business concept must
go through a period of research and development before the outcome can be
accurately predicted for longer time frames.
Create two sets of goals:
Short term: range from six to 12
months.
Long term: can be two to five years.
Explain, as specifically as possible,
what you want to achieve. Start with your personal goals. Then list your
business goals. Answer these questions:
As the owner of this business, what
do you want to achieve?
How large or small do you want this
business to be?
Do you want to include family in your
business?
Staff: do you desire to provide
employment, or perhaps, you have a strong opinion on not wanting to manage
people.
Is there some cause that you want the
business to address?
Describe the quality, quantity and/or
service and customer satisfaction levels.
How would you describe your primary
competitive advantage?
How do you see the business making a
difference in the lives of your customers?
3) Understand Your Customer
It is not realistic to expect you can
meet the needs of everyone, no business can. Choose your target market
carefully. Overlook this area, and I guarantee you will be disappointed with
the performance of your business. Get this right and you will be more than
pleased with the results.
Needs: what unmet needs do your
prospective customers have? How does your business meet those needs? It is
usually something the customer does not have or a need that is not currently
being met. Identify those unmet needs.
Wants: think of this as your customer’s
desire or wish. It can also be a deficiency.
Problems: remember people buy things
to solve a specific problem. What problems does your product or service solve?
Perceptions: what are the negative
and positive perceptions that customers have about you, your profession and its
products or services? Identify both the negative and positive consequences. You
will be able to use what you learn when you start marketing and promoting your
business.
4) Learn From Your Competition
You can learn a lot about your
business and customers by looking at how your competitors do business. Here are
some questions to help you learn from your competition and focus on your
customer:
What do you know about your target
market?
What competitors do you have?
How are competitors approaching the
market?
What are the competitor’s weaknesses
and strengths?
How can you improve upon the
competition’s approach?
What are the lifestyles, demographics
and psychographics of your ideal customer?
5) Financial Matters
How will you make money? What is your
break-even point? How much profit potential does your business have? Take the
time to invest in preparing financial projections.
These projections should take into
account the collection period for your accounts receivables (outstanding
customer accounts) as well as the payment terms for your suppliers. For
example, you may pay your bills in 30 days, but have to wait 45-60 days to get
paid from your customers.
A cash flow projection will show you
how much working capital you will need during those “gaps” in your cash
position.
I recommend thinking about these six
key areas:
Start up Investment
Assumptions
Running Monthly Overhead
Streamlined Sales Forecast
Cumulative Cash
Break-even
6) Identify Your Marketing Strategy
There are four steps to creating a
marketing strategy for your business:
Identify All Target Markets: define
WHO is your ideal customer or target market. Most companies experience 80% of
their business from 20% of their customers. It makes sense then to direct your
time and energy toward those customers who are most important.
Qualify the Best Target Markets: the
purpose of this step is to further qualify and determine which customer profile
meets the best odds of success. The strategy is to position your business at the
same level as the majority of the buyers you are targeting. It is critical to
figure out who your best customers are and how to best position your company in
the marketplace.
Identify Tools, Strategies and
Methods: a market you cannot access is a market you cannot serve. Marketing is
the process of finding, communicating and educating your primary market about
your products and services. Choose a combination of tools and strategies, that
when combined, increase your odds of success.
Test Marketing Strategy and Tools:
the assumptions we do not verify are typically the ones that have the potential
to create business problems. Take the time to test all business assumptions,
especially when you are making major expenditures.
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