EFFECT OF CONTROL MEASURE IN THE PRODUCTION OF QUALITY PRODUCT. (A CASE OF SYSTEM METAL COMPANY LIMITED, CALABAR).

CHAPTER ONE

INTRODUCTION

1.1   Background to the study

        Monitoring performance and comparing actual performance with pre-determined standard is one of the managerial tools in an organisation. Managerial control is effective when standards are established for the variables that are to be controlled, when information is available to measure the established standards, and when managers can take corrective action whenever the variable deviates from it desired state or standard.

        Standards are the criteria against which future, current or past actions are compared. They are measured in a variety of ways including physical, monetary, quantitative and qualitative terms. Managers must provide information that report actual performance against standards. Such information is most easily acquired for activities that produce specific and concrete result.

        Every business today wants to have quality products and services that are better than average, perform to the level needed, and are affordable. Effective control therefore, involves the implementation of methods that provides answers to the three basic questions: what are the planned and expected results? By what means can actual result be compared to planned result? What corrective action is appropriate?

1.2   Statement of the problem      

        Increased attention has been paid to effective control measures as an important determinant of the quality of products or services in any organisation. For the set of goals and objectives of any establishment to be attained, an adequate quality control measure must be put in place. Most organisations have failed to realize this fact, and because of this, they have faulted in their operation.

        In the course of carrying out this study, it was discovered that most organisations have failed to realize that appropriate control measure is not just to identify or flay those factors that could directly affect the quality of goods and services, but also to maintain an environment in which all employees are empowered to participate as a team in determining, assuring, measuring and improving the quality of products; lack of adequate profit due to increased cost without a proportionate increase in sales; lack of competent quality control personnel; the inability of project managers and project teams to inspect the accomplished works to ensure its alignment with the project and also the inability of the organisation to inculcate budgeting as a basic technique for effective control often resulted or believed to have hindered the availability of quality products in an organisation.

        Based on these, the researcher became interested in conducting a research work on the effect of control measures ion the quality of products in System Metal Company Limited, Calabar.     

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