ABSTRACT
The study investigated the effect of control
measure on the quality products in System Metal Company Limited, Calabar. The survey
design was adopted in the gathering data for this study. Data were collected from
both primary and secondary sources. This was from questionnaire and personal
interviews and the secondary data were gotten from journals, textbooks,
Internet, etc. in the course of carrying out this study, three hypotheses were
formulated and tested to verify the validity of data collected. And the
findings obtained in the course of carrying out this discovered that effective
control measures can significantly affect the quality of product in System
Metal Company Limited, Calabar. It was also revealed that lack of training of
production staff can lead to poor product quality. Sequel to these findings,
recommendations was made; the organization should ensure that effective control
of product quality is being established in the most efficient manner in order
to facilitate increased customer's loyalty and high level of returns on
investment.
INTRODUCTION
1.1 Background to the study
Monitoring
performance and comparing actual performance with pre-determined standard is
one of the managerial tools in an organization. Managerial control is effective
when standards are established for the variables that are to be controlled,
when information is available to measure the established standards, and when
managers can take corrective action whenever the variable deviates from it
desired state or standard.
Standards
are the criteria against which future, current or past actions are compared.
They are measured in a variety of ways including physical, monetary,
quantitative and qualitative terms. Managers must provide information that
report actual performance against standards. Such information is most easily
acquired for activities that produce specific and concrete result.
Every
business today wants to have quality products and services that are better than
average, perform to the level needed, and are affordable. Effective control
therefore, involves the implementation of methods that provides answers to the
three basic questions: what are the planned and expected results? By what means
can actual result be compared to planned result? What corrective action is
appropriate?
1.2 Statement of the problem
Increased
attention has been paid to effective control measures as an important
determinant of the quality of products or services in any organization. For the
set of goals and objectives of any establishment to be attained, an adequate
quality control measure must be put in place. Most organizations have failed to
realize this fact, and because of this, they have faulted in their operation.
In
the course of carrying out this study, it was discovered that most
organizations have failed to realize that appropriate control measure is not
just to identify or flay those factors that could directly affect the quality
of goods and services, but also to maintain an environment in which all employees
are empowered to participate as a team in determining, assuring, measuring and
improving the quality of products; lack of adequate profit due to increased
cost without a proportionate increase in sales; lack of competent quality control
personnel; the inability of project managers and project teams to inspect the
accomplished works to ensure its alignment with the project and also the
inability of the organization to inculcate budgeting as a basic technique for
effective control often resulted or believed to have hindered the availability
of quality products in an organisation.
Based
on these, the researcher became interested in conducting a research work on the
effect of control measures ion the quality of products in System Metal Company Limited,
Calabar.
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