The Implication of Improper Routine Immunization programme on Children under Zero to Five Years of Ages

                                                     

Abstract

This research project investigates the impact of improper routine immunization in Iyanyong Community, Obubra Local Government Area. To achieve the purpose of the study, three null hypotheses were formulated. Furthermore, the study seeks to discover the implication of improper routine immunization, the adverse effect following immunization routine in children between 0-5 years of age. Literatures were review using the three (3) hypotheses. The research design adopted was survey design. The population of study was relatively large but a sample size of 371 and random sampling technique was used to administer the questionnaire with (10) items.  The statistical tool adopted for the data analysis was chi-square and the data analyzed show that disease transition, immunization management and immunization schedule contribute significantly to improper routine immunization. From the findings, it was recommended that immunization services should only be render by health profession to avoid disease transition and improper management.

 

 CHAPTER ONE

Introduction

1.1 Background of the Study

One of the greatest achievements in public health has been infectious disease prevention through immunization. Few interventions in this field that have prevented as many deaths and diseases as vaccinations administered through organized immunization programs. Although the discovery and introduction of vaccines occurred at the end of the 18^th century, the surprising potential of vaccines was not truly recognized until 1977, when the eradication of smallpox was achieved. Based on the lessons learned from the efforts to eradicate smallpox, other campaigns have been implemented in Nigeria for the eradication of poliomyelitis and measles.

As a result of the steadfast commitment to immunization on the part of health workers and parents, the cases of poliomyelitis in Nigeria have reduced drastically to the barest minimum level.  Measles transmission has been slowed after several years of resurgence in Nigeria. Campaigns are currently under way for its eradication, and there is also a strong commitment to measles control in Iyamoyong community, Obubra Local Government Area. Despite significant progress in disease control, however, immunization is not free of controversy, and so the world has ..........

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IMPACT OF CUSTOMER COMPLAINTS ON MARKETING PERFORMANCE IN THE SERVICE INDUSTRY (A CASE STUDY OF MTN NIGERIA)

ABSTRACT

Companies sometimes think that they are doing well without paying attention to their customers are complain, only to discover later on that customers were dissatisfied and haven’t returned. It is better to encourage them to complain even about the petty things, than to wait until things become really bad. Often the complaints simply arise because the customer doesn’t feel he has been “treated right”. It may be astonishing to note that: the reason why large percentage of customers change suppliers may have less or nothing to do with the quality of the product or service. It was because customers feel “the company did not seem to care and did not communicate with them. They feel they were being taken for granted”. The first thing the complaint is looking for is a sympathetic ear.

Handling complaints is probably the most common form of customer care problem and there is a standard procedure for dealing with it. May customers see the way an organization handles the complaint as the test of commitment to the things being practiced and preached about customer care.

The major objective of this work is to establish the relevance of customer complaints and how services companies have fared or failed in handling customers’ complaints. In order to achieve the above aims MTN Nigeria was used as a case study. Research questionnaires were designed and administered.

Hypotheses tested were on the significance of:

·       The level of attention accorded customers complaints handling in service-oriented companies.

·       The benefits accruable from proper customer complaint handling and good customer relations.

The findings of the research were presented in narrative and tabular forms, using simple percentage (%) and tested by chi-square (x²) and proportions methods.

The findings of the study revealed that there are significant differences in the operation, benefits and perception of customer complaints handling service oriented companies in Nigeria.

NOT COMPLETE. PLEASE PAY FOR THE COMPLETE VERSION

THE COMPLETE PROJECT IS #3,500 ONLY

PAYMENT PROCEDURE;

BANK: FIRST BANK

ACCOUNT NAME: EGBE JOHN EDOGI

ACCOUNT NO: 3034851408

GTBANK

ACCOUNT NAME: EGBE JOHN EDOGI

ACCOUNT NO: 0122005571

PLEASE AFTER PAYMENT SEND THE TELLER NUMBER AND YOUR NAME THE WAY IT APPEAR IN THE TELLER TO ANY OF THE FOLLOWING PHONE NUMBER:

08037940241

08183133884