CHAPTER
ONE
INTRODUCTION
1.1 Background
to the study
Monitoring performance and comparing actual performance
with pre-determined standard is one of the managerial tools in an organisation.
Managerial control is effective when standards are established for the
variables that are to be controlled, when information is available to measure
the established standards, and when managers can take corrective action
whenever the variable deviates from it desired state or standard.
Standards are the criteria against which
future, current or past actions are compared. They are measured in a variety of
ways including physical, monetary, quantitative and qualitative terms. Managers
must provide information that report actual performance against standards. Such
information is most easily acquired for activities that produce specific and
concrete result.
Every business today wants to have
quality products and services that are better than average, perform to the
level needed, and are affordable. Effective control therefore, involves the
implementation of methods that provides answers to the three basic questions:
what are the planned and expected results? By what means can actual result be compared
to planned result? What corrective action is appropriate?
1.2 Statement
of the problem
Increased attention has been paid to
effective control measures as an important determinant of the quality of
products or services in any organisation. For the set of goals and objectives of
any establishment to be attained, an adequate quality control measure must be
put in place. Most organisations have failed to realize this fact, and because
of this, they have faulted in their operation.
In the course of carrying out this
study, it was discovered that most organisations have failed to realize that
appropriate control measure is not just to identify or flay those factors that
could directly affect the quality of goods and services, but also to maintain an
environment in which all employees are empowered to participate as a team in
determining, assuring, measuring and improving the quality of products; lack of
adequate profit due to increased cost without a proportionate increase in
sales; lack of competent quality control personnel; the inability of project
managers and project teams to inspect the accomplished works to ensure its
alignment with the project and also the inability of the organisation to
inculcate budgeting as a basic technique for effective control often resulted
or believed to have hindered the availability of quality products in an
organisation.
Based on these, the researcher became
interested in conducting a research work on the effect of control measures ion
the quality of products in System Metal Company Limited, Calabar.
1.3 Objectives
of the study
Based on the stated problem being studied, the
objectives of the study are:
(i)
To find
out if control measures can significantly affect the quality of products in
System Metal Company Limited, Calabar.
(ii)
To find
out what procedures are taken to ensure availability of products in System
Metal Company Limited.
(iii)
To
determine the relationship between financial and production control and to know
if they are adopted in System Metal.
(iv)
To find
out what procedures could be adopted to ensure quality output in System Metal Company
Limited.
(v)
To
determine the extent to which effective control measures enhances productivity.
(vi)
To
recommend the possible ways in which the management of System Metal Company
Limited can improve on the quality of their products.
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