CHAPTER
ONE
INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
The
role played by information in aiding managerial work to support decision-making
particularly in the banking sector cannot be ignored, considering the fact that
banking operations rely substantially on management information systems.
Although, most banks in the past operate manual system of information
processing and storage, which is associated with problems of inaccuracy, poor
storage facilities, cost and time constraints, had a negative effect on the delivery
of services both to consumers of banking services and in – house management
decision making. Thus, it made banking operations in Nigeria inconsistent with
the dynamic global trend of banking.
An
attempt to follow the present global trend of banking necessitated the
employment of “on – line” banking operations by the new generation banks in the
country. This process simply means deviation from the old fashion simple manual
system to the much up graded computer based information system. This computer based
information system use computer hardware and software, telecommunications
networks, computer based data management techniques and other forms of
information technology (I.T) to transform data into varieties of information.
This
milestone achievement in management led both Zenith Bank and Oceanic Bank
International which commenced operations in the 1990’s adopt information
technology in their daily operations thereby ensuring maximum customer
satisfaction. MIS gave them an edge over their competitors. Operating as real –
time and on – line banks, these banks alongside other banks have revolutionized
banking operations in Nigeria.
However,
if information systems do not support the strategic objectives, business
operations, or management needs of an organization, they can seriously damage
its prospects for survival. Therefore, managers must balance the technological
capabilities of information technology with its behavioural effects on people,
and organizations to efficiently and effectively meet strategic objectives.
Thus, the field of information systems has become a major functional area of
business administration.
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